We operate a flexible refund policy, providing tickets are returned 24 hours before the day of play. Please note, if you request a refund for tickets purchased via the ballot, you will not be able to purchase further tickets via the ballot for 2024.
To request a refund, please follow the steps below:
1. Login to your ticketing account that you used to purchase the tickets. If you purchased tickets via the AELTC Public Ballot, please click here.
2. In the purple menu on the right hand side of the page, please select 'Request a Refund'
3. Select the tickets you wish to be refunded.
4. Click 'Request Refund'
5. Accept the terms & conditions and click 'Request Refund' at the bottom of the page.
6. Once you have requested your refund for the tickets, you will receive a confirmation email.